Stuart MiddletonDeputy Executive Director, Network Operations
At Sydney Trains we put the customer at the heart of everything we do. Each weekday, Sydney Trains caters for more than one million customer journeys and patronage continues to grow. From late 2017, 2,500 extra weekly train services are being introduced. By 2021, it is expected there will be 21 per cent more customers on weekdays and 120 per cent more on weekends. By 2024 one million extra people are forecast to be living in Sydney. With the increase in train services and the adding of more capacity to the network, Sydney Trains is modernising its processes, tools and infrastructure to support the future needs of a modern and growing city. This includes investing in a purpose-built, world class Rail Operations Centre (ROC). The ROC will be the nerve centre managing one of the most complex rail networks in the world.
Key elements Tony will discuss include:
- How ROC will help increase the speed with which incidents are managed, get trains more quickly to where customers are, and reduce customers’ journey disruption after an incident
- The fundamentals of ROC, such as introducing new ways of teams working together, a tool increasing the speed with which incidents are managed and resolved, and an electronic train graph, enabling quicker train rerouting following incidents
- How ROC represents a cultural shift that truly has Sydney Trains’ focus on the customer – getting trains to where people