General Manager Customer Journeys & Operations
Metro Trains Sydney
This panel explores not just the rail industry’s perception of how we can improve and optimise rail networks, but also the perceptions of stakeholders within the government and transportation of how we can further work together to optimise rail. This session specifically looks at how TCMS can no longer operate in a silo and needs to consider impacts on other organisations, departments and most importantly the customer to improve the experience for everyone.
- Discussing the impacts of infrastructure improvements and bringing Australia into the next generation
- Determining how rail and other stakeholders can work together to overcome common issues and communicate more effectively for a better outcome for everyone
- Driving projects forwards with an understanding of the priorities of stakeholders and how to achieve buy in for projects