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Innovating Rail Network Operations to Drive a Superior Customer Experience

Innovating Rail Network Operations to Drive a Superior Customer Experience

Ahead of the TCMS Summit 2019 we chat to Peter Munro, General Manager for Network Operations at Metro Trains Melbourne (Metro Trains). In this article Peter share Metro Trains’ new network strategy that is opening lines of communication between drivers, control centres and passengers, and optimising customer experience. Peter further delves into the culture and change management strategies making this possible.